jobfacts

Customer service supervisors

SOC 2020 7220

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Also calledChief supervisorSupervisorCall centre team leaderTeam leaderField supervisorCustomer care supervisorand 19 more titles
Typical full-time pay£35,7002025 Provisional
People in the job40,000across the UK
Demand for workersNot high
New adverts a month779↑ 7.5%on last year · 215th of 412

Pay

ONS · ASHE 2025
What full-time customer service supervisors earn, 2025
£35,700 typical£25,300lowest 10%£30,00025%n/ptop 10%
n/p: top 10% not published by ONS
Show as table
Lowest 10% earn less than£25,300
Lowest 20% earn less than£28,100
25%£30,000
Median£35,700
75%Not published
Top 20% earn more thanNot published
Top 10% earn more thanNot published
Typical pay by regionUK median £35,700
South East!£36,900
East of England!£36,300
Yorkshire and The Humber!£36,000
East Midlands!£35,300
South West!£32,300
West Midlands!£30,100
North EastNot published by ONS–
North WestNot published by ONS–
LondonNot published by ONS–
ScotlandNot published by ONS–
WalesNot published by ONS–
!Small sample: treat with caution
Show as table
UK median, £35,700
South East£36,900 (small sample)
East of England£36,300 (small sample)
Yorkshire and The Humber£36,000 (small sample)
East Midlands£35,300 (small sample)
South West£32,300 (small sample)
West Midlands£30,100 (small sample)
North EastNot published by ONS
North WestNot published by ONS
LondonNot published by ONS
ScotlandNot published by ONS
WalesNot published by ONS
Typical pay over 3 years
  • 2023 £31,300
  • 2024 £34,200
  • 2025 Provisional£35,700
↑ 14% since 2023Provisional figures are revised when ONS publishes the next year’s survey.

Jobs and demand

ONS · Textkernel adverts · DfE

About 779 jobs for customer service supervisors are advertised each month. The Department for Education rates demand for workers as not high.

New job adverts a month, Jan 2017 to Aug 2026
New advertsMonth not published by ONS (1 in all)
Show as table
Aug 2026744
Jul 2026818
Jun 2026685
May 2026866
Apr 2026744
Mar 2026Not published
Feb 2026659
Jan 2026849
Dec 2025382
Nov 2025985
Oct 2025829
Sept 20251,006
Aug 2025858
Jul 2025735
Jun 2025801
May 2025772
Apr 2025749
Mar 2025813
Feb 2025796
Jan 2025742
Dec 2024422
Nov 2024631
Oct 2024713
Sept 2024749
Aug 2024865
Jul 2024901
Jun 2024842
May 2024980
Apr 2024858
Mar 2024748
Feb 2024727
Jan 2024767
Dec 2023529
Nov 2023703
Oct 2023634
Sept 2023714
Aug 2023880
Jul 2023960
Jun 20231,309
May 20231,639
Apr 20231,132
Mar 20231,411
Feb 20231,593
Jan 20231,390
Dec 20221,710
Nov 20221,488
Oct 20222,149
Sept 20221,355
Aug 20221,453
Jul 20221,503
Jun 20221,470
May 20221,633
Apr 20221,597
Mar 20221,687
Feb 20221,490
Jan 20221,609
Dec 20211,461
Nov 20211,534
Oct 20211,573
Sept 20211,546
Aug 20211,344
Jul 20211,537
Jun 20211,507
May 20211,230
Apr 2021855
Mar 20211,185
Feb 2021773
Jan 2021900
Dec 2020637
Nov 2020826
Oct 2020839
Sept 2020719
Aug 2020570
Jul 2020699
Jun 2020600
May 2020425
Apr 2020524
Mar 2020819
Feb 2020984
Jan 20201,036
Dec 2019756
Nov 2019840
Oct 20191,237
Sept 20191,002
Aug 2019964
Jul 20191,099
Jun 2019975
May 20191,020
Apr 2019779
Mar 2019910
Feb 2019906
Jan 20191,058
Dec 2018784
Nov 20181,130
Oct 20181,287
Sept 20181,134
Aug 20181,140
Jul 20181,003
Jun 2018948
May 2018862
Apr 2018695
Mar 2018808
Feb 2018745
Jan 2018915
Dec 2017581
Nov 2017745
Oct 2017800
Sept 2017800
Aug 2017868
Jul 2017749
Jun 2017892
May 20171,009
Apr 2017955
Mar 20171,179
Feb 2017971
Jan 20171,245
Is there a shortage of customer service supervisors?
Not high

The Department for Education rates demand as not high, elevated or critical, using five indicators. This is its 2025 assessment; in 2024 it was elevated.

  • Visas grantedAbove usual
  • Online job advertsUsual
  • Wage growthUsual
  • Pay against similar jobsAbove usual
  • Hours workedUsual
Vacancies hard to fill because of skills
14%against 27% for all jobs
Broader groupFigure for customer service occupations, which includes customer service supervisors. DfE Employer Skills Survey 2024.
Where the most jobs are advertisedadverts a quarter
London253
Manchester50
Birmingham39
Glasgow City33
Dorset31
North Yorkshire31
Leeds28
Highland27
Somerset26
Bristol, City of24
London is published as one area. Averages leave out quarters ONS withheld.
Where customer service supervisors are most concentratedShare of local job adverts, compared with the UK.

Recruitment from abroad. Fewer than 10 sponsored work visas were granted for this job from July 2025 to June 2026. Home Office

Who does it

ONS · Annual Population Survey · April 2025 to March 2026
Age of customer service supervisors
n/p
27%!
18%!
22%!
20%!
n/p
!Small sample: treat with cautionn/p: too few in the survey to publish
Show as table
16–24Not published
25–3427% (small sample)
35–4418% (small sample)
45–5422% (small sample)
55–6420% (small sample)
65+Not published
Highest qualification
Degree or equivalent!27%
Higher education below degree!4.8%
A levels or equivalent39%
GCSEs or equivalent27%
Other qualifications–
Not published
No qualifications!3%
!Small sample: treat with caution
Show as table
Degree or equivalent27% (small sample)
Higher education below degree4.8% (small sample)
A levels or equivalent39%
GCSEs or equivalent27%
Other qualificationsNot published
No qualifications3% (small sample)

Main employers: retail sale in non-specialised stores with food, beverages or tobacco predominating (7.1%), restaurants and mobile food service activities (5%), general public administration activities (4.5%), other social work activities without accommodation nec (3.1%).

How to get in

Hold a degree
27%
as their highest qualification
Most common qualification
A levels or equivalent
held by 39%
Apprenticeships
1
from level 3
Apprenticeships take
1 year
typically

Apprenticeships

1 for this job

© Skills England 2025. This information is licensed under the Open Government Licence https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

The work

ONS · ESCO · O*NET

Typical tasks

  • directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users
  • liaises with clients and handles more complicated or sensitive complaints and queries
  • develops and plans training for their teams
  • establishes and monitors work schedules to meet the organisation's requirements
  • discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems

Skills

  • recruit employees
  • analyse staff capacity
  • present reports
  • train employees
  • analyse call performance trends
  • create solutions to problems
  • manage staff
  • perform data analysis
  • apply information security policies
  • create a work atmosphere of continuous improvement
  • forecast workload
  • measure call quality
  • measure customer feedback
  • supervise work

Knowledge

  • call quality assurance management
  • information confidentiality
  • call-centre technologies
  • call routing
  • customer service
  • accounting techniques
  • teamwork principles
  • characteristics of products

Suits people who like

  • Organising and following procedures
  • Leading and persuading

Outlook

DfE · Skills Imperative 2035
Broader groupThese projections are for customer service occupations, a group of 6 jobs that includes customer service supervisors.
Change in jobs, 2020 to 2035↑ 47%about 285,000 more jobs
Workers needed by 2035648,000including people replacing those who retire or leave

Sources

Pay
ONS, Annual Survey of Hours and Earnings, 2025 provisional
People in the job, who does it
ONS, Annual Population Survey, April 2025 to March 2026
Job adverts
ONS, online job adverts (Textkernel), to Aug 2026
Demand, skill shortages
Department for Education and Skills England, Occupations in demand and the Employer Skills Survey
Outlook
The Skills Imperative 2035 (2024), NFER/Nuffield/DfE/IER/CE
Routes in
National Careers Service job profiles
Apprenticeships, qualifications
Skills England occupational maps
Skills, interests
ESCO classification of the European Commission; O*NET data, U.S. Department of Labor (CC BY 4.0, modified)
Visas
Home Office, immigration system statistics

Figures as of 10 October 2026.

Contains public sector information licensed under the Open Government Licence v3.0. Source: Office for National Statistics licensed under the Open Government Licence v3.0. Occupations in demand and the Employer Skills Survey: Department for Education and Skills England. Immigration system statistics: Home Office. Contains public sector information from the National Careers Service licensed under the Open Government Licence v3.0.

© Skills England 2025. This information is licensed under the Open Government Licence https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Source: The Skills Imperative 2035 (2024), NFER/Nuffield/DfE/IER/CE.

This service uses the ESCO classification of the European Commission.

This service includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This service has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. CC BY 4.0 licence.

jobfacts is independent. It is not part of, affiliated with or endorsed by the Office for National Statistics, the Department for Education, Skills England, the National Careers Service, the Home Office, the European Commission or the U.S. Department of Labor.